info@UnifiedCommunicationsSolutions.com
Unified Communications Solutions LLC
Unified Communications Solutions LLC

Privacy Policy/CCPA Notice

Effective Date: January 1, 2025
Last reviewed: January 1, 2025
SCOPE AND OVERVIEW

Unified Communications Solutions LLC, (“Unified Communications Solutions”) respects your privacy and is committed to protecting the security of your personal information. Your personal information will be processed fairly and lawfully and will be protected against unauthorized access and processed using appropriate technical and organizational security measures and controls.

This Privacy Policy describes the categories of personal information that we collect, how we use your personal information, how we secure your personal information, and when we may disclose your personal information to third parties. Your personal information will be collected, stored, processed and transmitted by Unified Communications Solutions LLC, in accordance with its established policies and applicable federal, state, local and international laws, rules and regulations.
Unified Communications Solutions LLC is a technology advisor headquartered in Chandler, Arizona. Unified Communications Solutions LLC provides cloud service offerings. 

Unified Communications Solutions LLC provides businesses with a variety of products and services made available through a portfolio of Vendors. UNIFIED COMMUNICATIONS SOLUTIONS LLC IS CONTRACTUALLY OBLIGATED TO PROCESS INFORMATION ON THE VENDOR’S BEHALF, INCLUDING SOME PERSONAL INFORMATION. EACH PRODUCT OR SERVICE WILL BE SUBJECT TO THE VENDORS PRIVACY POLICIES AND CONTRACTUAL AGREEMENTS WITH YOU, WHICH MAY SUPERCEDE OR COMPLEMENT THE TERMS OF THIS PRIVACY POLICY. UNIFIED COMMUNICATIONS SOLUTIONS LLC ENCOURAGES YOU TO READ THE PRIVACY POLICIES OF EACH VENDOR THAT YOU ARE, OR ARE CONSIDERING, DOING BUSINESS WITH ALONG WITH ANY AGREEMENTS THAT YOU MAY HAVE WITH ANY OF OUR VENDORS BEFORE ACCESSING OR USING THEIR PRODUCTS OR SERVICES.

Although we encourage you to read our entire Privacy Policy, below is a summary of some of the more important aspects of the Privacy Statement:
• We may collect both personal information and other information from you through a variety of sources, including personal information that we have collected from you, whether on- or offline. We may also combine it with information we receive about you from other sources, such as affiliates, publicly available information sources (including information from your publicly available social media profiles), and other third parties.
• We will not use or share your personal information except as described in this Privacy Statement.
• Where applicable, we honor opt out instructions from you for certain uses of your personal information under this Privacy Statement, such as, for example, when you opt out of receiving marketing email communications from us.
• We use appropriate technical and organizational controls to secure and protect your personal information, but we cannot ensure or warrant that your personal information will be completely secure from misappropriation by hackers or from other nefarious or criminal activities.

It is important that you read this Privacy Policy, together with any other Privacy Policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you, so that you are fully aware of how and why we are using your information.

PLEASE NOTE FURTHER: This Website is not intended for use by children and we do not knowingly collect data relating to children.
 
THE PERSONAL INFORMATION WE COLLECT ABOUT YOU
Unified Communications Solutions LLC may collect personal information about you from a variety of sources, including, directly from you, from other users, from resellers, from our vendors, from our service providers, from third-party information providers, from our affiliates, and through the operation of the Website and other services.

“Personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or de-identified information).

Unified Communications Solutions LLC may collect, use, store, and transfer different kinds of personal information about you which we have grouped together as follows:

• Identity Information such as first name, last name, username or similar identifier, title, company name, and government issued identification number.
• Contact Information such as billing address, shipping address, email address and telephone numbers.
• Financial Information such as bank account, payment card details and credit history.
• Transaction Information such as details about payments to and from you and other details of products and services you have purchased from us.
• Technical Information such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.
• Profile Information such as your username and password to access our Website, account number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data such as information about how you use our Website, products and services.
• Preference Data such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Applicant Information such as your email address, employment history, resume or other professional information, education history, answers to job application questions and any other requested information, testing results, background checks, and professional certificates that you submit to us during the job application process.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Website feature. However, if we do combine or connect aggregated data with your personal information, so that it can directly or indirectly identify you, then we will treat the combined data as personal information which will be used in accordance with this Privacy Policy.

Sensitive Information – Unless Unified Communications Solutions LLC specifically requests or invites you to provide sensitive personal information, we ask that you not send us through this Website or otherwise disclose any information related to your race, gender or ethnic origin, political or religious beliefs, health, criminal background. If we do request or invite you to provide sensitive personal information, we will do so with your express consent.
 
HOW IS YOUR PERSONAL INFORMATION COLLECTED?

Directly from You
We may collect personal information directly from you when you voluntarily provide it to us. For example, when you communicate with us over the telephone or through our Website by way of email, web form, or online account registration to create an account, obtain access to our products and services, place an order for our products or services, register for an event or training, visit our booth at a trade show, enter an incentive program, promotion or survey, ask questions, give us feedback, attempt to resolve any issues related to our Website or any of our products and services, submit a job application, or submit feedback and comments. We will also keep details of transactions you carry out through our Website and of the fulfillment of your orders, as well as records and copies of your correspondence (including email addresses), if you contact us. You may also be required to provide financial information before placing an order through our Website.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Please note, it is your responsibility to provide Unified Communications Solutions LLC with accurate personal information. Additionally, the failure to provide us with your personal information may interfere with our ability to conduct business with you, such as purchasing products and services or processing your transactions.

Automatically through Your Use of Our Website or Services
When you visit our Website, we may monitor and collect information about how you access, use, and interact with our Website automatically through “cookies,” “flash cookies”, “web beacons,” and other automated tracking technology. (See, the Cookies and Other Similar Technologies section below) For example, we may automatically collect technical data about your equipment, browsing actions and patterns such as your IP address, device type, unique device identification numbers, browser-type, your Media Access Control (MAC) Address, broad geographic location (e.g. country or city-level location) and other technical information.

Cameras and Telephones. Additionally, we may obtain your personal information from the CCTV cameras located in the offices and warehouses of the Unified Communications Solutions LLC companies and from recordings of telephone calls. The purpose of the video and phone recordings is the protection of our property, prevention and detection of criminal activity and the protection of health and life of our employees/clients.
Unified Communications Solutions LLC takes reasonable steps to ensure that the personal information that we collect about you is adequate, relevant, and processed for limited purposes.
 
HOW WE WILL USE YOUR PERSONAL INFORMATION
Unified Communications Solutions LLC uses personal information we collect about you to operate our business and provide you with products and services, which includes using this information to improve our offerings and personalize your experiences. We also may use the information to communicate with you, for example, informing you about your account and product information.

We will only use your personal information when the law allows us or with your consent. Most commonly, we will use your personal information in the following circumstances:

• To present our Website and its contents to you and maintain, enhance, and improve our Website and our products and services, including to operate certain features and functionality of our Website;
• To manage our relationship with you including sending welcome letters, newsletters, surveys, promotions and other special offers in accordance with your marketing preferences, to verify your eligibility and deliver prizes in connection with promotions, contests and sweepstakes as well as providing billing reminders, technical notifications and security announcements; responding to your inquiries; fulfilling your requests, discussing issues related to your account, providing you with effective customer support, and keeping our records updated;
• To provide you with information regarding the status of your account, to determine your tax status, and process and deliver your order including managing billing, payments, fees, and charges for our products and services;
• To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you including but not limited to, informing Unified Communications Solutions LLC’s marketing strategy, troubleshooting, testing and audits, data analysis, system maintenance, reporting and hosting of data, identifying usage trends, and operating and expanding our business activities, as well as to personalize our products and services, provide you with tailored content, conduct business analytics, and otherwise improve the security and performance of our products and services, along with any other lawful purposes.
• To Vendors and Resellers in connection with the provision of the services or support of Unified Communications Solutions LLC's business. For example, Unified Communications Solutions LLC may use your personal information to measure service usage and service performance metrics; monitor security aspects of our Services and infrastructure; provide data storage services; and deliver technical support. Unified Communications Solutions LLC will only release information that is needed to deliver the service for which the third-party vendor has been retained. These vendors are required to maintain strict security and confidentiality of the information and are prohibited from using it for any other purposes other than in accordance with applicable federal state and local laws and regulations.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including to enforce compliance with our Terms and Conditions, for billing and collection purposes; and to prosecute and/or defend a court, arbitration or similar legal proceedings;
• To comply with a legal or regulatory obligation or respond to lawful requests by credit reference agencies, fraud prevention agencies and public authorities (including national security and other law enforcement agencies);
• To reorganize, restructure, or dispose of all or a portion of our business assets (including in connection with any bankruptcy or other proceeding), provided that the use of your personal information by that third party remains subject to applicable law;
• To process job applications;
• For any other purpose with your consent.

We may also process your personal information:
• To monitor and prevent fraud; and
• To administer IT services, ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.

We may combine and enhance the personal information we collect about you with other information we receive from third parties.

We may also use the personal information we collect about you through our Website to generate anonymized, aggregated data. When we do so, we ensure that the anonymized, aggregated data is no longer personally identifiable and may not later be used to identify you. This will include, by way of example, storing the anonymized, aggregated data separately from any personal information.

If Unified Communications Solutions LLC does engage in the processing of your personal information for purposes other than those specified in this Privacy Policy, we will, where appropriate, provide you with notice of these changes, including the purposes for which the personal information will be used, and the recipients of the personal information.

Please note that we do not generally rely on consent as a legal basis for processing your personal information and we may process your personal information without your knowledge or consent, in compliance with the above rules, and where it is required or permitted by law.

For example, we may access and use information from credit reference agencies when you open your account and periodically to:
• Manage and make decisions about your account, including assessing your creditworthiness;
• Check your identity and verify the accuracy of the personal information that you provide to us;
• Prevent fraud and other criminal activity; and
• Trace debtors and recover debts.
• Make application decisions, which may be made based solely on automated checks of information from credit reference agencies and internal records.

If we, or a fraud prevention or other law enforcement agency, determine that you pose a fraud or other criminal risk, we may refuse to provide services to you.

Please Note Further: The provision of certain categories of your personal information may be required to enter into a contract with Unified Communications Solutions LLC. If required personal information is not provided, you will not be able to open a user account and/or use our products and services. 

HOW WE MAY SHARE YOUR PERSONAL INFORMATION
We may share your personal information with your consent or as necessary to complete any transaction or provide any products and services that you have requested or authorized. We also share personal information with third-party vendors, resellers, service providers, affiliates and other business partners, when required by contract and/or law, to respond to legal process, to protect our customers, to protect lives, to maintain the security of our offerings, and to protect the rights or property of Unified Communications Solutions LLC.
We may disclose personal information that we collect or you provide as described in this privacy policy, as follows:

Vendors. Unified Communications Solutions LLC may share personal information about you with the third-party vendors that make products and services available through us. For example, we may share your personal information with a third-party vendor if you purchase or access a product or service through us, or a Unified Communications Solutions LLC reseller, and that vendor requires verification of a purchase in order to register that product or service. We may also share your personal information with a third-party vendor if that vendor co-sponsors a marketing activity with us to verify your participation in the marketing activity.

Resellers. Unified Communications Solutions LLC may share your personal information with resellers that purchase products and services available through our Website. For example, we may share your personal information if you purchase or access a product or service through a reseller, and that reseller leveraged our reseller tools and services.

Third-party Service Providers. Unified Communications Solutions LLC may provide your personal information to third-parties that provide services to assist us with our Website and with achieving our business purposes. For example, these third parties may include providers of customer service, payment processing, email and messaging support, hosting, management, maintenance, data analysis, marketing research, offering fulfillment or delivery, recruiting, providing background and other reference checks, or other services we may receive on an outsourced basis. We will endeavor to require that these third parties use your personal information only as necessary for such reasons and protect your personal information consistent with this Privacy Policy and applicable law.

Contractors, Affiliates and Other Business Partners. Unified Communications Solutions LLC may share your personal information with our Contractors, Affiliates, and Partners, regardless of whether these entities share the Unified Communications Solutions LLC brand. Our Contractors, Affiliates, and Partners will use your personal information we share with them in a manner consistent with this Privacy Policy.

Other Users. Unified Communications Solutions LLC may share your personal information with other users when you elect to interact with those users (or request that we communicate with them on your behalf) through our Website. This may include facilitating communications with other Vendors and other users.

Law Enforcement and Safety. Unified Communications Solutions LLC may share your personal information with any competent law enforcement, regulatory, government agency, court, other governmental officials, or other third-party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, (iii) to protect your vital interests or those of any other person, (iv) to protect our operations or the rights, privacy, property or safety of Unified Communications Solutions LLC, our customers, or others, or (v) to allow us to pursue available remedies or limit the damages that we may sustain..

Professional Advisors and other Agents and Representatives. Unified Communications Solutions LLC may share your personal information with professional advisers and other agents and representatives acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Sale or Acquisition of Assets. If Unified Communications Solutions LLC transfers ownership or control of any portion of Unified Communications Solutions LLC or our Website to an actual or potential buyer, whether in the context of an acquisition, merger, reorganization, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer your personal information to that actual or potential buyer, provided that the use of your personal information by that third-party remains subject to applicable law.

Others. We may share your personal information with any other person with your consent to the disclosure or to otherwise fulfill the purpose for which you provided it or any other purpose disclosed by us when you provided the personal information.

Aggregated Data. We may also share aggregated, anonymized data with third parties for other purposes. Such data does not identify you individually, but may include usage, viewing and technical information we collected through your use of our Website. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above.
Unified Communications Solutions LLC does not sell your personal information to third parties. We may, however, disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Unified Communications Solutions LLC takes reasonable measures to ensure that our third-party service providers only process your personal information for specified purposes and in accordance with our instructions and all applicable data protection laws.
 
COOKIES AND OTHER SIMILAR TECHNOLOGIES
Cookies and other similar technologies can provide us with tailored information while you visit our Website. You have the right to request that Unified Communications Solutions LLC not contact you or use your personal information for purposes which are not reasonably necessary for the administration of our Websites and/or the provision of products and services.  

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). Cookies are data elements that a website can send to your browser and are stored on your system. Some website pages use cookies to better serve you when you return to our site. The site cookie sent to your address contains what country location you have selected and if you have selected on-line settings for visiting the site. The site does not store individual names, email addresses, street addresses, credit card numbers, or phone numbers in cookies placed on your computer. However, the site does collect non-identifiable information from visits to our site to help us provide better customer service. For example, we track the domains people visit and we measure visitor activity on the site, but we do so in ways that keep personal information non-identifiable. Unified Communications Solutions LLC uses this data to analyze trends and statistics and to help us provide better customer service.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see the Choices About How We Use and Disclose Your Personal Information section below.
• Web Beacons. Pages of our Website [and our e-mails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages [or opened an email] and for other related website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
 
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We strive to provide you with choices regarding the personal information you provide to us, the steps you can take to access your information and to request that we change your personal information, where appropriate.

Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. In addition, the offerings we provide when you visit us may not be as relevant to you or tailored to your interests. You can also set your browser to alert you when cookies are being sent.

Flash Cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website.

However, please be aware that if you disable or reject cookies, some features and services of our Website may then be inaccessible or not function properly because we may not be able to recognize and associate you with your account(s).

Third Party Tracking. We do not control third parties' collection or use of your personal information or other information to serve interest-based advertising. Third parties use of cookies or these other tracking technologies is not covered by this Privacy Policy, however these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Please note that you cannot unsubscribe from certain correspondence from Unified Communications Solutions LLC regarding our provision of products and services to you, including messages relating to your account, unless you stop using our products and services. In addition, certain information may be required in order to use our Website or products and services; as such, the only method for opting out of providing personal information in connection with the use of this Website or our products and services may be to refrain from subscribing to or using them.

Please know that we do not currently sell any information that triggers that statute's opt-out requirements.
 
HOW DO WE ENSURE THE SECURITY OF YOUR DATA?
Unified Communications Solutions LLC uses appropriate technical and organization controls and measures to secure and protect your personal information from unauthorized loss, misuse, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.  
The safety and security of your personal information also depends on you. 
Unified Communications Solutions LLC will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable foreign, federal, state, and local laws) stored by or for us, in accordance with applicable laws.
 
ACCESS TO YOUR PERSONAL INFORMATION
Unified Communications Solutions LLC reserves the right to decline requests to access or delete personal information if and to the extent disclosure or deletion of the personal information requested is not required or permitted by applicable law.
To guard against fraudulent requests for access, Unified Communications Solutions LLC reserves the right to verify your identity by requiring sufficient information to allow us to confirm the identity of the party making the request before granting access or making corrections.
 
COMPLIANCE WITH LOCAL LAWS 
This Privacy Policy is meant to guide Unified Communications Solutions LLC with respect to personal information collected from or about you. While this Policy applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Unified Communications Solutions LLC may require standards that are stricter than this Privacy Policy, and in such event, Unified Communications Solutions LLC will comply with applicable local laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions.
 
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit this link.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. It is our policy to notify you of any changes that we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. 

Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments. 

CONTACT US
If you have any questions or concerns about this Privacy Policy, the privacy practices of Unified Communications Solutions LLC, our collection or use of your personal information, or you wish to access your personal information, please contact us at: info@UnifiedCommunicationsSolutions.com.


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